Connecting businesses with customers
Melissa Norfolk Web Design Scores 95.3% for Customer Service
The judging process for the 2008 Australian Achiever Awards for Victoria's Internet & Computer Services category was completed on 7th March.
Melissa Norfolk Web Design scored a highly recommended 95.30%.
Now in its eleventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from business' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of businesses who have achieved over the last five years can be viewed at www.achiever.com.au
Some of the comments Australian Achiever received from Melissa Norfolk Web Design customers are:
"This business is super professional and very up with the industry trends. I find them to be very efficient and they deliver as per quotes and within the required time frame. They are one of the few businesses I would recommend as they are customer service driven and we will continue to deal with them."
"We use Melissa Norfolk for a number of websites and have find her to be quite helpful. She understands the brief and is terrific in her process for a website. I find her professional, friendly, enthusiastic and she is very prompt to reply to queries. Nothing is too much trouble and her customer service is extremely good. All in all I find her to be very good value for money."
"Melissa Norfolk are outstanding in the way they relate to the client. They are always positive, enthusiastic and helpful - even under pressure. Their communication is excellent and they are always calm and polite. They have experienced extraordinary growth over the last 8-9 months. All the staff are very professional, courteous and they all know their business well."
ENDS: For verification of this report, please call Geoff Harwood, Director, Australian Achiever on 1800 638 318 or call Melissa Norfolk at Melissa Norfolk Web Design on 03 9816 3488.
